Refund policy

 

Returns & Exchanges Policy

We appreciate you shopping with HMC and hope you love what you bought! We offer free returns with a full refund if you are not satisfied with your purchase. If you need to return or exchange your cleaning products for any reason, please visit our returns and exchanges portal below:

How it Works:

  • To get started, make sure you have your order number and original email address. You can find your order number in your confirmation email or at the top right of your packing slip.

  • All returns or exchanges must be made within 30 days of the original purchase date and items must be in their original, unwashed and unworn condition.

  • Please note that all international sales are final unless the item is defective at the time of delivery.

Exchanges

  • We will gladly exchange unwashed, unused items for another size or color of the same item.

  • When an exchange has been initiated, you will receive a prepaid shipping label via email. 

  • Once your carrier scans the HMC provided shipping label, your new order will be prepared for shipment. This typically occurs within 24 hours of dropping your package off with the carrier.

  • All exchanged items ship for free to US-based addresses.

Returns

  • All returns must be initiated via the link above. 

  • We will gladly accept unwashed, unused items with for store credit or a full refund.

  • Follow the steps to obtain a return authorization and a prepaid return label. 

  • Once a return has been initiated, you will receive a prepaid shipping label via email. 

  • When your return arrives at our warehouse, we will inspect the returned item and issue a refund or store credit assuming the item is not damaged or used in any way. Refunds will be reflected on the original form of payment within 1–2 business days following approval from our warehouse team . 


Refunds and Credits

  • Refunds and credits will be applied to the original method of payment upon receipt of all items and confirmation of like-new condition.

  • The typical turnaround time for processing refunds and credits is 1–2 business days once we receive and approve the returned item(s).  

  • Initial shipping and handling charges are non-refundable unless an item arrived damaged or defective. 

  • If we are unable to exchange or repair an item to comply with your request, we may, at our discretion, issue you a gift card or store credit.

HMC Commercial Quality Guarantee 

We are committed to bringing you the best commercial grade cleaning products on the market. If you are not satisfied with one of our products upon arrival, you may exchange it for the same item, or return it for store credit or a full refund. We are committed to providing you with the best quality cleaning products that the commercial industry has to offer. 

Questions? Please feel free to email cs@hmchq.com or give us a call at (937) 968-4858 and Let Us Clean!